Download our free Office for Mac Quick Starts to get up and running quickly. Tip: To view, you may first need to first download and install the free Adobe Acrobat Reader DC software. Word for Mac Quick Start. Get expert tech support via virtual house calls, phone, chat, and step-by-step guides. Watch a video to see how remote tech support works. Get your Mac back to the way it was when it first came out of the box if your Mac is having issues. This guide will help completely erase it and start fresh! In addition to our Apple tech support, many of our customers also want a personal touch with regular on-site Apple Mac support. When remotely connecting with us simply isn't enough, we can visit you at your office for support services. There are a range of Apple tech support services that can be better solved in person including the installation of your Apple Mac computers, complex network. Support for Office for Mac 2011 ended October 10, 2017. Rest assured that all your Office 2011 apps will continue to function—they won't disappear from your Mac, nor will you lose any data. But here's what the end of support means for you: You'll no longer receive Office for Mac 2011 software updates from Microsoft Update. Technical Support Team MACC's Technical Support Team has programs to provide state-of-the-art support for the modern business environment. Our support professionals share a combined wealth of knowledge and experience you can count on to develop and maintain a technical infrastructure your company can depend upon as you serve your customers.
Change your display's refresh rate
The 16-inch MacBook Pro has a Retina display with an adjustable refresh rate.
Use the Touch Bar
The Touch Bar shows you intuitive shortcuts and app controls when you need them.
Use Touch ID on MacBook Pro
With Touch ID on your MacBook Pro, you can quickly unlock your Mac and make purchases using your Apple ID and Apple Pay — all with your fingerprint.
Learn about Touch IDApple Certified Technician Near Me
Find adapters for Thunderbolt 3 (USB‑C) ports
If the cable from your external display, hard drive, camera, or other device doesn't connect to your Mac, you might need an adapter.
Learn about Thunderbolt 3It Support For Small Business Wa
Use the Force Touch trackpad
Learn about the Force Touch trackpad, its features, and how to use it.
Learn about Force Touch trackpadCheck your startup security
Use Startup Security Utility to make sure that your Mac always starts up from your designated startup disk, and always from a legitimate, trusted operating system.
Learn about startup securityUse True Tone
True Tone makes the images on your Retina display appear more natural.
Learn about True ToneGet AppleCare+ for Mac
With AppleCare+, you're covered. Get accidental damage coverage and 24/7 priority access to Apple experts.
Resources
Have a question?
Ask everyone. Our Apple Support Community can help you find answers.
Ask the Apple Support CommunityTell us how we can help
Answer a few questions and we'll help you find a solution.
Get supportApple Service Programs
A Technical Support Incident (TSI) is a request for code-level support for Apple frameworks, APIs, and tools, and is available to members of the Apple Developer Program and Apple Developer Enterprise Program. Submit a TSI if you cannot fix a bug, have trouble implementing a specific technology, or have other questions about your code. Your incident will be assigned to a Developer Technical Support engineer who can help troubleshoot your code or investigate possible workarounds to fast-track your development. Support is provided in English via email, typically within three business days.
Before you Submit a TSI
It Support For Mac Os
Be sure to review the following documentation for all Apple platforms or see if the issue you're experiencing has been discussed and resolved on the Apple Developer Forums.
How to submit a TSI
Apple Developer Program and Apple DeveloperEnterprise Program members can submit a TSI in the Code-level Support section in their account.
Before submitting a TSI, make sure to do the following:
- Run Build and Analyze in Xcode and resolve any outstanding analyzer results, if possible.
- Review Technical Note 2431: App Testing Guide for tips on reproducing bugs you or your customers are experiencing.
- Attach symbolicated crash reports and diagnostic logs that you have in regards to your question.
- Attach any console output containing errors or exceptions when building or running your app.
- Abstract the issue into a sample Xcode project, if possible. This includes forming abstracted classes and resources into a sample Xcode project.
- Provide clear and concise steps to reproduce the issue, if applicable.
When submitting a TSI, follow these guidelines.
- Submit only one support issue (a single, discrete problem) per request.
- Provide a clear and detailed description with as much information as possible. Include steps you've taken to solve the problem and conditions we should consider (such as failing on specific hardware or OS version).
- Submit your question in English and avoid the use of acronyms, jargon, and non-standard abbreviations.
Include the following items as applicable when you submit your request, or in a reply once you receive a follow-up number from Developer Technical Support.
- App Review rejection letter (and any associated attachments), if applicable
- Screenshots (showing error messages)
- Sample Xcode project or source code
- Console output (containing errors or exceptions)
- Configuration/System Profiler file
Receiving and managing TSIs
Included with each enrollment are two Technical Support Incidents, which will expire at the end of your membership year. You will receive two new TSIs when you renew your membership. View your available TSIs, their expiration dates, and your request history in the Code-level Support section in your account. Your TSIs are grouped by expiration date, and the ones that expire soonest will be used first.
Additional TSIs are available for purchase in either a 2-pack for $99 USD or 5-Pack for $249 USD in the Code-level Support section in your account. TSIs purchased separately expire one year from the date of activation.
Can I submit a TSI to get help with Apple beta software?
Developer Technical Support (DTS) can help with publicly available tools, APIs and frameworks. For prerelease software support, please start by filing feedback via Feedback Assistant. You can also post questions and find answers in the Apple Developer Forums.
If the cable from your external display, hard drive, camera, or other device doesn't connect to your Mac, you might need an adapter.
Learn about Thunderbolt 3It Support For Small Business Wa
Use the Force Touch trackpad
Learn about the Force Touch trackpad, its features, and how to use it.
Learn about Force Touch trackpadCheck your startup security
Use Startup Security Utility to make sure that your Mac always starts up from your designated startup disk, and always from a legitimate, trusted operating system.
Learn about startup securityUse True Tone
True Tone makes the images on your Retina display appear more natural.
Learn about True ToneGet AppleCare+ for Mac
With AppleCare+, you're covered. Get accidental damage coverage and 24/7 priority access to Apple experts.
Resources
Have a question?
Ask everyone. Our Apple Support Community can help you find answers.
Ask the Apple Support CommunityTell us how we can help
Answer a few questions and we'll help you find a solution.
Get supportApple Service Programs
A Technical Support Incident (TSI) is a request for code-level support for Apple frameworks, APIs, and tools, and is available to members of the Apple Developer Program and Apple Developer Enterprise Program. Submit a TSI if you cannot fix a bug, have trouble implementing a specific technology, or have other questions about your code. Your incident will be assigned to a Developer Technical Support engineer who can help troubleshoot your code or investigate possible workarounds to fast-track your development. Support is provided in English via email, typically within three business days.
Before you Submit a TSI
It Support For Mac Os
Be sure to review the following documentation for all Apple platforms or see if the issue you're experiencing has been discussed and resolved on the Apple Developer Forums.
How to submit a TSI
Apple Developer Program and Apple DeveloperEnterprise Program members can submit a TSI in the Code-level Support section in their account.
Before submitting a TSI, make sure to do the following:
- Run Build and Analyze in Xcode and resolve any outstanding analyzer results, if possible.
- Review Technical Note 2431: App Testing Guide for tips on reproducing bugs you or your customers are experiencing.
- Attach symbolicated crash reports and diagnostic logs that you have in regards to your question.
- Attach any console output containing errors or exceptions when building or running your app.
- Abstract the issue into a sample Xcode project, if possible. This includes forming abstracted classes and resources into a sample Xcode project.
- Provide clear and concise steps to reproduce the issue, if applicable.
When submitting a TSI, follow these guidelines.
- Submit only one support issue (a single, discrete problem) per request.
- Provide a clear and detailed description with as much information as possible. Include steps you've taken to solve the problem and conditions we should consider (such as failing on specific hardware or OS version).
- Submit your question in English and avoid the use of acronyms, jargon, and non-standard abbreviations.
Include the following items as applicable when you submit your request, or in a reply once you receive a follow-up number from Developer Technical Support.
- App Review rejection letter (and any associated attachments), if applicable
- Screenshots (showing error messages)
- Sample Xcode project or source code
- Console output (containing errors or exceptions)
- Configuration/System Profiler file
Receiving and managing TSIs
Included with each enrollment are two Technical Support Incidents, which will expire at the end of your membership year. You will receive two new TSIs when you renew your membership. View your available TSIs, their expiration dates, and your request history in the Code-level Support section in your account. Your TSIs are grouped by expiration date, and the ones that expire soonest will be used first.
Additional TSIs are available for purchase in either a 2-pack for $99 USD or 5-Pack for $249 USD in the Code-level Support section in your account. TSIs purchased separately expire one year from the date of activation.
Can I submit a TSI to get help with Apple beta software?
Developer Technical Support (DTS) can help with publicly available tools, APIs and frameworks. For prerelease software support, please start by filing feedback via Feedback Assistant. You can also post questions and find answers in the Apple Developer Forums.
Where can I get IT department-level support?
If you're deploying macOS, macOS Server, or iOS devices in your organization, AppleCare can provide integrated expert support. Learn more about AppleCare Professional Support.
Where can I get customer support for Apple products or software?
If you've purchased Apple products or software and are experiencing non-development issues, you can get software updates and utilities, technical support, and product information on the Apple Support Site.
